Client Servicing Specialist
Posted 1 week ago
We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team.
#Google Premier Partner
#Meta Business Partners
Let’s look at your roles:
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Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups.
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Responsible in Project Management for Web Development, Landing Page Development, Banner Design.
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Responsible to perform Client servicing roles in SEO, Performance Marketing (Google Ads & Facebook Ads).
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Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required.
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Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company’s products and services.
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Responsible to work closely with all relevant departments in understanding and communicating effectively on clients’ needs in devising a campaign that meets the client’s brief and budget.
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Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed.
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Responsible to review, analyse and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators.
Some of the good stuff:
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Flexible Working Hours (come in latest by 10am) – we understand the traffic condition nowadays
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Work from Office & Home (Hybrid) – we like to balance remote time with time in the office collaborating
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2-weeks Work-from-anywhere – Sometimes the unexpected happens in your life and you need some flexible time
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In-depth Training by our experience Manager
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Mobile & Internet Allowance
- Laptop Allowance
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Parking Assistance
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LOCUS-T Care
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Birthday Leave
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Maternity & Paternity Leave, for you to take care of the newest member of your family
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Marriage Leave, Replacement Leave, Time-Off
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Long Service Award – Recognition and monetary
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Engagement Activities
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Monthly Reward & Salary Performance Reward
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Profit Sharing
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A fun work culture where we value your work and our client’s business
**There are many more other good stuffs to be shared. As our Managing Director always said, “We Grow Together and Together Everyone Achieve More!”
Desired Education & Experience:
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Bachelor’s Degree in Business, Marketing, Administration or any other related field.
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Possesses positive personality traits such as enthusiasm, customer empathy/compassion, patience, etc.
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Strong interpersonal skills. Flexible, adaptable and must be able to negotiate and problem-solve.
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Knowledge of current marketing and advertising trends and best practices.
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Ability to meet deadlines and outstanding time management skill.
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Excellent presentation skills with strong communication and interpersonal skills.
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Proficient in Microsoft Office applications.
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Demonstrable business acumen and a deep understanding of business processes.
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Good command in English and Bahasa Malaysia. Mandarin is required to handle our Chinese Clients. Other Chinese dialects will be an added advantage.