Digital Client Servicing
We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team.
Let’s look at your roles:
- Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups.
- Responsible in Project Management for Web Development, Landing Page Development, Banner Design.
- Responsible to perform Client servicing roles in SEO, Performance Marketing (Google Ads & Facebook Ads).
- Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required.
- Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company’s products and services.
- Responsible to work closely with all relevant departments in understanding and communicating effectively on clients’ needs in devising a campaign that meets the client’s brief and budget.
- Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed.
- Responsible to review, analyse and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators.
Some of the good stuff:
- Flexible Working Hours (come in latest by 10am) – we understand the traffic condition nowadays
- Work from Office & Home (Hybrid) – we like to balance remote time with time in the office collaborating
- 2-weeks Work-from-anywhere – Sometimes the unexpected happens in your life and you need some flexible time
- In-depth Training by our experience Manager
- Mobile & Internet Allowance
- Laptop Allowance
- Parking Assistance
- LOCUS-T Care
- Birthday Leave
- Maternity & Paternity Leave, for you to take care of the newest member of your family
- Marriage Leave, Replacement Leave, Time-Off
- Long Service Award – Recognition and monetary
- Engagement Activities
- Monthly Reward & Salary Performance Reward
- Profit Sharing
- A fun work culture where we value your work and our client’s business
Desired Education & Experience:
- Bachelor’s Degree in Business, Marketing, Administration or any other related field.
- Possesses positive personality traits such as enthusiasm, customer empathy/compassion, patience, etc.
- Strong interpersonal skills. Flexible, adaptable and must be able to negotiate and problem-solve.
- Knowledge of current marketing and advertising trends and best practices.
- Ability to meet deadlines and outstanding time management skill.
- Excellent presentation skills with strong communication and interpersonal skills.
- Proficient in Microsoft Office applications.
- Demonstrable business acumen and a deep understanding of business processes.
- Good command in English and Bahasa Malaysia. Mandarin is required to handle our Chinese Clients. Other Chinese dialects will be an added advantage.