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WORDPRESS
MAINTENANCE AND
SUPPORT

What happens when the website is published? Fret not! We will still provide support and maintain your website.


WHAT DO WE PROVIDE

BACKUPS

Incremental cloud backups comes with off-site storage at Amazon S3.

UPTIME MONITOR

We keep an eye on your websites for you on an interval of 60 seconds.

SECURITY CHECK

Proactive, and check regularly for malware and known vulnerabilities.

PERFORMANCE CHECK

Performance drops are usually not noticed by the naked eye.

KEYWORDS RANKING REPORT

Up to 24 keywords to monitor and showing your competitors.

SCHEDULE REPORT

Weekly site health report.

COMPLETE MALWARE REMOVAL

Daily check and remove any detected vulnerable scripts.

VARIOUS PACKAGE TO FULFILL YOUR NEEDS

3 MONTHS PLAN12 MONTHS PLAN
On Boarding
RM200/Month
RM600
1 Credit per quarter (Website Updates. exclude jobs related to coding)
24/7 Uptime Monitoring
Off-Site Backups - Weekly
Plugins, theme & core file updates
Global Content Delivery Network (Free Version)
Website Speed & Performance Optimization
Database Optimisation
Security Scans For Malware
Website Performance Report - Monthly
Performance & Speed Scans
Complete Malware Removal
Keywords Ranking Report
Google Analytics Report
Website Slider & Banner Design
GOLD Shared Hosting
- 3 Months Plan
- 25GB Storage
- 100GB Bandwidth
- 50 Email Accounts
- SSL Enabled
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Standard
RM333/Month
RM1,000
2 Credits per quarter (Website Updates. exclude jobs related to coding)
24/7 Uptime Monitoring
Off-Site Backups - Daily
Plugins, theme & core file updates
Global Content Delivery Network (Free Version)
Website Speed & Performance Optimization
Database Optimisation - Daily
Security Scans For Malware - Daily
Website Performance Report - Bi Weekly
Performance & Speed Scans - Weekly
Complete Malware Removal
Keywords Ranking Report
Google Analytics Reports
Website Slider & Banner Design
PLATINUM Shared Hosting
- 3 Months Plan
- 50GB Storage
- Unlimited Bandwidth
- Unlimited Email Accounts
- SSL Enabled
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Enterprise
RM433/Month
RM1,299
3 Credits per quarter (Website Updates. exclude jobs related to coding)
24/7 Uptime Monitoring
Off-Site Backups - 2x Daily
Plugins, theme & core file updates
Global Content Delivery Network (Free Version)
Website Speed & Performance Optimization
Database Optimisation - Daily
Security Scans For Malware - Daily
Website Performance Report - Weekly
Performance & Speed Scans - Daily
Complete Malware Removal
Keywords Ranking Report
Google Analytics Report
Website Slider & Banner Design
PLATINUM Shared Hosting
- 3 Months Plan
- 50GB Storage
- Unlimited Bandwidth
- Unlimited Email Accounts
- SSL Enabled
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On Boarding
RM1,899 (One-time payment)
RM200
Per Month (12 months contract)
4 Credits per annum (Website Updates. exclude jobs related to coding)
24/7 Uptime Monitoring
Off-Site Backups - Weekly
Plugins, theme & core file updates
Global Content Delivery Network (Free Version)
Website Speed & Performance Optimization
Database Optimisation - Weekly
Security Scans For Malware - Weekly
Website Performance Report - Monthly
Keywords Ranking Report - 4 Keywords (refer to term #7(i))
Performance & Speed Scans
Google Analytics Report (refer to term #7(i))
Complete Malware Removal
Website Slider & Banner Design 2x
Domain
GOLD Shared Hosting
- 12 Months Plan
- 25GB Storage
- 100GB Bandwith
- 50 Email Account
- SSL enabled
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Standard
RM2,899 (One-time payment)
RM300
Per Month (12 months contract)
8 Credits per annum (Website Updates. exclude jobs related to coding)
24/7 Uptime Monitoring
Off-Site Backups - Daily
Plugins, theme & core file updates
Global Content Delivery Network (Free Version)
Website Speed & Performance Optimization
Database Optimisation - Daily
Security Scans For Malware - Daily
Website Performance Report - Bi Weekly
Keywords Ranking Report - 10 Keywords (refer to term #7(i))
Performance & Speed Scans - Weekly
Google Analytics Report (refer to term #7(i))
Complete Malware Removal
Website Slider & Banner Design 4x
Domain
PLATINUM Shared Hosting
- 12 Months Plan
- 50GB Storage
- Unlimited Bandwidth
- Unlimited Email Accounts
- SSL Enabled
ORDER NOW
Enterprise
RM3,899 (One-time payment)
RM400
Per Month (12 months contract)
12 Credits per annum (Website Updates. exclude jobs related to coding)
24/7 Uptime Monitoring
Off-Site Backups - 2x Daily
Plugins, theme & core file updates
Global Content Delivery Network (Free Version)
Website Speed & Performance Optimization
Database Optimisation - Daily
Security Scans For Malware - Daily
Website Performance Report - Weekly
Keywords Ranking Report - 24 Keywords (refer to term #7(i))
Performance & Speed Scans - Daily
Google Analytics Report (refer to term #7(i))
Complete Malware Removal
Website Slider & Banner Design 6x
Domain
PLATINUM Shared Hosting
- 12 Months Plan
- 50GB Storage
- Unlimited Bandwidth
- Unlimited Email Accounts
- SSL Enabled
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NEED A HIGHER SPECS?

We do offer higher performance server such as Cloud Hosting or Virtual Private Server to enhance visitor experience to your website.

  • Amazon Web Service
    Host your website on AWS Global Cloud Infrastructure that spans 77 Availability Zones within 24 geographic regions around the world.
  • SSD Data Storage
    Every server comes with high-performing, persistent SSD-based storage.
  • Dedicated Resources
    With dedicated vCPUs & RAM. It’s 10x times faster than typical shared web hosting.
  • Fully Managed
    Realize the power of Amazon Web Services (AWS), without the challenge and expense of managing it yourself.

VIRTUAL PRIVATE SERVER (VPS) PLAN

3 Months Plan
RM600
Per Month
Price RM1,800
80GB SSD
4TB Bandwidth
SSL Enabled
Website Maintenance Enterprise 3 Months Plan
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12 Months Plan
RM500
Per Month
Price RM6,000
80GB SSD
4TB Bandwidth
SSL Enabled
Website Maintenance Enterprise 12 Months Plan
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FREQUENTLY ASKED QUESTIONS

What is credits and how it works?
A credit in this case means all the changes/requests included in the first initial email.

All packages do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, changing images or text.

Charges do include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, creation of content or building out a new website or subdomain.

What are the scopes of work in website maintenance service?
  • Content & Information Replacement
  • Slider Banner & Image Replacement
  • Media & Link Replacement
  • Web Form updates
  • Complimentary web banner design depending on the package.
What is the usual response time and resolution time?
We get a lot of questions about response and resolution times here at LOCUS-T! Here’s the most honest answer we can give you – it depends on the ticket. Here’s how it works:

When you email a support ticket, you will receive an automated response right away, if it is submitted correctly into our system.

Within 1-8 working hours you will receive a response email from our website maintenance team that we are looking at the complexity of it and will let you know the estimated resolution time and when it has been resolved.

Within 24-78 hours you will receive a resolution email with the changes made on that ticket. For tasks that involve charges, it will take up to 7 working days.

Do you clean up malware?
Malware is a serious issue for any website, and the great news is that anyone on our Enterprise Website Maintenance Plan get malware removal included in their plans.

Our team of experts will scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities.

After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.

Do you provide SEO services?
SEO is a long term challenge. We always recommend working with our Locus-T SEO team who can fully review your site and help you achieve your website goals.

Terms & Conditions For Web Maintenance Package

  1. Upon signing this agreement, the client agrees to LOCUS-T’s Terms and Conditions and authorize LOCUS-T’s employees the rights to manage and optimize the online campaign.
  2. By signing up and submitting this service order, you acknowledge and agree to the details of the service order and payment terms. The service order, once signed, is non-cancellable.
  3. Any applicable tax, duty, levy or other government charges, including but not limited to 6% Sales and Service Tax (SST) and 6% Service Tax (ST only applicable on ads spend budget for Google ads and Facebook ads) are to be borne by the client.
  4. LOCUS-T reserves the right to add / remove / edit the Terms and Conditions whenever necessary.
  5. Upon signing this agreement, all the Terms and Conditions from the prior agreement shall be void and will be superceded by new LOCUS-T Terms and Conditions.
  6. Domain is only included for 12 Months plan. 3 Months plan must subscribe separately.
  7. Disclaimer:
    (i) LOCUS-T will propose Keywords based on the website content and clients who have specific Keywords requirement shall inform LOCUS-T in advance. The Keyword Ranking Tracker in this package is not applicable for LOCUS-T’s SEO clients.
    (ii) For websites that are not developed by LOCUS-T, clients are required to provide their Google Analytics account.

Looking for someone to maintain your website performance and content update.

ENGAGE WITH OUR
MAINTANENCE SERVICE