Client Service Executive

Selangor
Posted 1 week ago
Responsibilities:
  • To build and to maintain good rapport and communication with clients.
  • To manage projects and campaigns effectively and efficiently by maintaining continuous contact with clients at all stages and to provide periodic feedback as and when necessary.
  • To present campaigns’ ideas, projects’ progress/performance reports according to operating standards in pursuit of enhancing client satisfaction.
  • To keep abreast on industry specific market trends and best practises as well as pain points.
  • To work closely with the relevant departments in understanding and communicating effectively on client’s needs in devising a campaign that meets the client’s brief and budget.
  • To negotiate with clients, to resolve issues and to ensure deadlines are met as mutually agreed.
  • To review, analyse and prepare periodical reports on project management, and to provide recommendations for improvements along with the status of key performance areas and key performance inidicators.
Requirements:
  • Candidate must possess at least a Bachelor’s Degree in Business Studies/Administration/Management, Marketing, Commerce or equivalent, or a Diploma with 3 years of experience in client servicing.
  • Requires 1 – 2 year(s) of working experience.
  • Candidate who has worked in a similar industry will have an added advantage.
  • Is experienced in project management and is details-oriented.
  • Ability to meet deadlines and possesses an outstanding time management skills.
  • Excellent presentation skills with strong oral and written communication skills.
  • Demonstrable business acumen and a deep understanding of business processes.
  • Able to speak in Mandarin will be an added advantage.

 

Job Features

Job CategoryCustomer Relationship

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